Identification (ID)

• You will be given an ID to wear throughout your stay in hospital
• We will ask continuously throughout your stay for you to verify your ID before you have a procedure, have medicine or given blood Tell us if your information is wrong 
• Tell us if you have any allergies. We will give you a red armband to alert staff to your allergy

Your Medicines

• Tell us if you have a medication allergy or if you have had a serious reaction to any medicines
• Tell us all the medicines you are taking including inhalers, patches, injections, non-prescription and natural therapies
• Ask us questions about your medicine including possible side effects, how long and when you need to take it 

Preventing Falls

• Tell us if you have fallen before coming into hospital
• Take extra care in the bathroom
• Use a walking aid, if you need one
• Wear well-fitted, non-slip footwear
• Some medicines may make you feel unsteady or dizzy, tell us if you need help moving around

Preventing Pressure Injury

• Keep moving even in bed
• Call us if you are uncomfortable
• Ask us to help you to change position
• We can work with you on ways to relieve pressure

Preventing Infection

• Wash your hands or use hand gel after visiting the toilet, sneezing, coughing, and before all meals
• Staff will wash their hands or use hand sanitiser before coming to your bedside, if they have forgotten, you can remind them
• Tell us if you have diarrhoea, vomiting or cold/flu symptoms
• If visitors are unwell ask them not to visit you until they feel better

Preventing Blood Clots

• Wear your hospital stockings if asked to and move as often as you can
• Try to do simple leg and ankle exercises
• Drink fluids as recommended
• Take blood-thinning medication if advised

Leaving Hospital

• Have you got all the information you need to be safe at home?
• Has your medicine changed, has someone explained what they are, how and when to take them?
• Do you know who to contact if you have any questions or concerns when you get home?
• Do you know when your next appointment is?

Listen UP!

Consumer / Carer Escalation of Care 

We recognise that you know yourself or your loved one the best so if you notice a worrying change, are worried about your treatment or feel something is not quite right: 

• Talk to the person looking after you
• If you are still concerned, ask to speak to the person in charge 
• If you are still concerned call the health services coordinator on 5671 3384 anytime day or night and state your concerns. They will be with you shortly. 

Partnering in Your HealthCare

• Ask us questions, ask us to “tell you more”
• Tell us if there is anything you don't understand
• We ask you to join in and ask questions at the bedside handover
• Let us know what you want and what you do not want 
• Have your family be involved as much or as little as you decide
• Ask us about our Partnerships in Care Program